Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Italy : 2 - 3 weeks
  • North America : 3 - 4 weeks
  • Europe : 2 - 3 weeks
  • North Africa and the Middle East : 3 - 4 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 21 days of delivery

Request a cancellation within: 24 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions

What about shipping?

IMPORTANT
I will mark your items as shipped and notify you once it is mailed.
I only use tracked shipments and my products are well packed and safe.
It can all take longer during busy Holiday seasons (up to 3-4 weeks).
FEES
Please, consider that custom fees, receiving fees and import taxes are responsibility of the buyer.
ADDRESS
All orders will be shipped to the address you provided here on Etsy (not the PayPal address) so please make sure that the address is correct. Refunds will not be made due to wrong address. For any different request (a different address) please leave me a note on the checkout page.
Please, consider that refunds will not be made if you did not read the shipping informations and times before order.

What about return policy?

Read carefully the description of item (measure, color...) before you place the order. It is a buyer responsibility to read the description of the purchased item and the shop policies.
RETURN POLICY
If for any reason you are not satisfied with the shoes, you can contact me and return the product within 10-20 days of receiving your original order. Please avoid sending a product before contacting me.
- Contact me on Etsy or at info [!at] jacoporidolfi.it
- Please ship only with a mailing service that has a tracking number and let me know all informations.
- The item should be unused in its original packaging. The shipping cost for the returning at your own expense. Refund will be made as soon as the package is received and checked.

What about the change policy?

CHANGE POLICY:
If you want to exchange for a different size or model, both must be the same price at which you bought first time. You can contact me and return the product within 10-20 days of receiving your original order.
- Contact me on Etsy or at info [!at] jacoporidolfi.it
- Please ship only with a mailing service that has a tracking number and let me know all informations.
- The item should be unused in its original packaging. The shipping cost for the returning at your own expense. As soon as the package is received and checked, I will prepare the new item.
- The new shipping back to you will be at my own expense.